• Atlas Air
  • New York , NY
  • Customer Service/Call Center
  • Full-Time
  • 143 Chrystie St


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Job ID: 2019-2587
# of Openings: 1
Category: System Operations
City: Purchase
State: NY
Company: Atlas Air, Inc

Overview

Responsible for maintaining the customer relationship and product satisfaction while handling interference between Sales/Marketing and the Operations groups from post-sale to mission complete.

Responsibilities

  • Central post-sale POC for all charter and scheduled customers
  • Handles interference between System Operations and Sales and Marketing
  • Coordinates and handles Distressed Passenger set-up (Hotel, Transportation, meals and Cost Capturing)
  • Coordinates all passenger claims and lost Item to ensure timely handling
  • Facilitates investigation process for customer operational inquiries and complaints
  • Prepares official company letters of response to customers
  • Addresses billing, contract, block hour and fuel reconciliation disputes
  • Helps coordinate set-up activities for cargo and passenger charters
  • Monitors post-flight activities for customers
  • Coordinates completion of Charter Checklists
  • Manages and issues Charter Alert Messages (CAM's)
  • Maintains Central Data Repository of prior Operating Experience (Historical Data)
  • Tracks progress on open cargo or baggage claims
  • Develops and maintains effective interdepartmental communication practices within the GCC
  • Assists department leadership as required
  • Works closely with customer management, Sales and Ops to help ensure mutual operational reliability


Qualifications

  • Minimum three to five years of customer service experience interacting with clients and internal/external departments to ensure customer satisfaction in Operations and/or Sales and Marketing (aviation experience a plus)
  • Demonstrated strong analytical, interpersonal, and administrative skills
  • Proven experience in written and verbal communications skills with various levels of an organization
  • Exhibited research, mediation and resolution skills to ensure a positive outcome for the client and company
  • Possess strong geographical knowledge
  • Ability to work nights, weekends and holidays for 24/7 shift coverage
  • Success in multiple tasks in a fast paced, time sensitive environment
  • Team player that works well with others to accomplish a common goal
  • Solid computer skills with proficiency in Excel, Word and PowerPoint

PI111036803


Associated topics: assistance, help desk, information technology, information technology support, support, support specialist, systems administrator, technical support specialist, technician i, technician ii

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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